Frequently Asked Questions

To begin, you must request an appointment and complete a health questionnaire, similar to what you would do at your doctor’s office. Following this, you will meet with a provider to discuss your concerns. If a prescription is required after the consultation, it will be sent to your local pharmacy. It’s important to note that telehealth appointments do not replace the role of your family physician.

Unfortunately, we do not accept insurance. However, we can issue an invoice, which you can submit to your insurance company for reimbursement. You may use your insurance to fill your prescriptions or pay for any labs that may be ordered.

Yes, similar to the process at a traditional doctor’s office, you are responsible for paying for your prescriptions. You can pay out of pocket or utilize your insurance coverage if applicable.

Unfortunately, our services are non-refundable. Once you have consulted with our providers, the appointment is considered finalized and cannot be refunded. While we operate as an online medical office, our payment structure aligns with that of a conventional doctor’s office. All payments are expected at the time of service.

Yes, we can order labs through Labcorp. Please note that lab expenses are separate from the cost of your telehealth appointment. You may use your insurance plan for labs or pay out of pocket if you do not have insurance. For emergent, suspected fractures, dislocations, or chronic disease management requiring diagnostics, we ask that you seek medical attention at the ED or through your primary care provider.

Yes, our services are 100% HIPPA compliant. Your information will not be shared unless your consent is given.

Our services operate on a concierge-type model and are much cheaper in the long run if you have a high-deductible insurance plan. You can pay a small out-of-pocket expense and receive good quality care.